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Quality is not my responsibility- How to emphasize the importance of quality companywide

By Peter Hargittay on Fri, Mar 12, 2021 @ 02:35 PM

Legendary quality guru W. Edwards Deming famously said that "Quality is everyone's responsibility." True as that may be, it can easily be misunderstood. If we take Deming’s quote on as a standalone statement, we run the risk of falling into the old “everybody, somebody, nobody” trap. Interestingly, Deming is also quoted as saying that “Quality starts in the boardroom; that is, that ultimate responsibility for quality rests with management.  

Topics: Quality Management Software Quality Management System quality quality challeneges quality processes quality culture responsibility