Legendary quality guru W. Edwards Deming famously said that "Quality is everyone's responsibility." True as that may be, it can easily be misunderstood. If we take Deming’s quote on as a standalone statement, we run the risk of falling into the old “everybody, somebody, nobody” trap. Interestingly, Deming is also quoted as saying that “Quality starts in the boardroom;” that is, that ultimate responsibility for quality rests with management.
