Like so many endeavors, quality management initiatives require that a fundamental set of building blocks be in place in order to be successful.  In an earlier post, we talked about eight mandatory elements of a QMS system. That article covered QMS from a functional perspective; in other words, it addressed the specific types of processes that a good QMS system must support. 

Success is the result of hard work, dedication, and perseverance. We have been in the market for 20 years now, we passed thru ebbs and flows but never gave up. We made sure that every single time, we work to the best of our ability to offer quality products and services to our clients. We also believed in innovation, because at Intellect, innovation is what we do every day! Innovating is crucial to the continuing success of any organization. We make sure to share this belief and culture with our business partners, through every product we develop and provide. The reason why, Intellect’s Document Control Software (DSC) succeeded to stand out among competitors. Not to mention, its many key features like: Archiving and retention, compliance tracking, collaboration tools, documents retention, and version control. 

We have all encountered people at one time or another who regard quality management as being far too bureaucratic, – dominated by unnecessary processes and excessive documentation requirements. In many organizations, unfortunately, this attitude is the norm. That usually happens when top leaders within the company are not fully committed to quality management programs.  

Legendary quality guru W. Edwards Deming famously said that "Quality is everyone's responsibility." True as that may be, it can easily be misunderstood. If we take Deming’s quote on as a standalone statement, we run the risk of falling into the old “everybody, somebody, nobody” trap. Interestingly, Deming is also quoted as saying that “Quality starts in the boardroom;” that is, that ultimate responsibility for quality rests with management.  

If you are reading this blog, then you probably already understand why a culture of quality matters so much. Quality programs are better for the bottom line and result in higher levels of customer satisfaction. Even more importantly, quality management practices help to safeguard the health and well-being of workers, customers, and the general public. 

Everybody loves the idea of quality; but when it comes to quality programs, some people are not quite so enthusiastic. That’s a tragedy, given the fact that consistent and pervasive quality programs invariably produce positive results, yielding higher profits and increased customer satisfaction. When quality programs are poorly understood throughout an organization, though, they may be regarded as too restrictive and excessively focused on rule-following, compliance, and seemingly meaningless processes. 

A well-defined corrective and preventive action (CAPA) process is intended to identify problems, understand root causes, resolve issues, and take corrective action to prevent the recurrence of those problems. While the results are well worth the effort, designing and implementing a good CAPA process comes with some challenges. Here are some of the most common problems we see when companies are struggling with their CAPA processes. 

This year marks Intellect’s 20^th year in business. We have come a long way since our early days as a small three-person operation here in Southern California. Two decades after our founding, we are proud to have been recognized by Gartner as a top eQMS provider and to have earned a spot in G2’s “leader” quadrant. Intellect is on an upward trajectory, thanks to our great team of committed employees, innovative partners, and loyal customers.

In November, Gartner released the latest version of their Market Guide for Quality Management System Software, highlighting Intellect QMS 4.0 as a leading solution in the quality management space. Gartner’s analysts noted “extreme configurability” as one of our product’s key assets, remarking on QMS and the Intellect Platform’s capacity to help users easily modify the solution and build new business applications without writing code.