If you are reading this blog, then you probably already understand why a culture of quality matters so much. Quality programs are better for the bottom line and result in higher levels of customer satisfaction. Even more importantly, quality management practices help to safeguard the health and well-being of workers, customers, and the general public. 

Everybody loves the idea of quality; but when it comes to quality programs, some people are not quite so enthusiastic. That’s a tragedy, given the fact that consistent and pervasive quality programs invariably produce positive results, yielding higher profits and increased customer satisfaction. When quality programs are poorly understood throughout an organization, though, they may be regarded as too restrictive and excessively focused on rule-following, compliance, and seemingly meaningless processes. 

A well-defined corrective and preventive action (CAPA) process is intended to identify problems, understand root causes, resolve issues, and take corrective action to prevent the recurrence of those problems. While the results are well worth the effort, designing and implementing a good CAPA process comes with some challenges. Here are some of the most common problems we see when companies are struggling with their CAPA processes. 

This year marks Intellect’s 20^th year in business. We have come a long way since our early days as a small three-person operation here in Southern California. Two decades after our founding, we are proud to have been recognized by Gartner as a top eQMS provider and to have earned a spot in G2’s “leader” quadrant. Intellect is on an upward trajectory, thanks to our great team of committed employees, innovative partners, and loyal customers.

In November, Gartner released the latest version of their Market Guide for Quality Management System Software, highlighting Intellect QMS 4.0 as a leading solution in the quality management space. Gartner’s analysts noted “extreme configurability” as one of our product’s key assets, remarking on QMS and the Intellect Platform’s capacity to help users easily modify the solution and build new business applications without writing code.