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6 min read

The Benefits of Everyone Being Aligned on Quality

By Peter Hargittay on Thu, Apr 08, 2021 @ 04:33 PM

A good business leader strives to run an organization in which everyone shares a common vision, understands the role they play in achieving that vision, and aims for continuous improvement. When everyone is pulling in the same direction, things just seem to click. 

Topics: quality quality culture operational efficiency higher profitability customer satisfaction benefits
7 min read

Quality is not my responsibility- How to emphasize the importance of quality companywide

By Peter Hargittay on Fri, Mar 12, 2021 @ 02:35 PM

Legendary quality guru W. Edwards Deming famously said that "Quality is everyone's responsibility." True as that may be, it can easily be misunderstood. If we take Deming’s quote on as a standalone statement, we run the risk of falling into the old “everybody, somebody, nobody” trap. Interestingly, Deming is also quoted as saying that “Quality starts in the boardroom; that is, that ultimate responsibility for quality rests with management.  

Topics: Quality Management Software Quality Management System quality quality challeneges quality processes quality culture responsibility
6 min read

What Is Quality, and How Can You Infuse it Into Everything You Do?

By Paul Dionne on Thu, Feb 18, 2021 @ 03:40 PM

Everybody loves the idea of quality; but when it comes to quality programssome people are not quite so enthusiasticThat’s a tragedy, given the fact that consistent and pervasive quality programs invariably produce positive results, yielding higher profits and increased customer satisfactionWhen quality programs are poorly understood throughout an organization, though, they may be regarded as too restrictive and excessively focused on rule-followingcompliance, and seemingly meaningless processes. 

Topics: Quality Management Software Quality Management System quality quality challeneges quality processes quality culture quality standards online collaboration structure
3 min read

What is Quality Culture?

By Peter Hargittay on Mon, Feb 01, 2021 @ 04:54 PM

5 Steps to Defining a True Culture of Quality

In his seminal book Organizational Culture and Leadership, Edgar H. Schein wrote: “The only thing of real importance that leaders do is to create and manage culture. If you do not manage culture, it manages you, and you may not even be aware of the extent to which this is happening.”

A good organizational culture is one of those things that is easy to identify, but exceedingly hard to create. It requires clarity of vision, alignment among key stakeholders, and effective communication from top leadership. Leaders who wish to foster a culture of quality must adopt an intentional approach, focusing on the best practices that have led to successful outcomes for the world’s leading companies. Here are some key areas to focus on:

Communicate Management’s Commitment to Quality

In organizations that are authentically committed to quality, management communicates its values clearly and frequently. Company leaders must express unwavering support for quality initiatives in their words and actions. This requires that C-suite executives first be aligned as a team; with a common understanding that quality drives both short-term and long-term success by increasing sales, improving customer satisfaction, lowering costs, and averting potential crises.

Clear communication of quality as a top priority is echoed in many of the following items in this list; but a common thread among world-class quality leaders is that top management communicates that commitment to quality on a regular and ongoing basis. It’s also important to explain why quality is so important and the benefits all employees and the company derives from a culture of quality.

Define Clear Quality Standards

Quality begins with a clear definition of expectations. Leading companies begin with an intentional approach to engaging with customers, understanding their needs, and identifying the factors that directly impact quality. By prioritizing key metrics such as the Net Promotor Score (NPS), organizations can establish a yardstick against which the overall effectiveness of quality culture can be measured.

The lack of clear standards, in contrast, can lead to a fragmented approach to quality and lack of direction for quality programs. In a 2014 report developed by Forbes Insights in association with American Society for Quality (ASQ), the lack of uniform quality standards was cited as a top challenge faced by senior management in global organizations.

Align Incentives Around Quality

Companies must not merely talk the talk; they must also walk the walk. When management aligns incentives to quality objectives, it sends a clear message to everyone in the organization that company leaders are prepared to stand behind their commitments with meaningful action. History provides us with far too many examples of projects that were rushed to completion, only to result in failure. When delivery deadlines and short-term margins take precedence over quality, it leads to an erosion of confidence in management’s commitment. Senior leaders may be perceived as paying lip service to quality. To avoid this and to create a true culture of quality, C-suite executives must be prepared to back up their words with actions, even when there is a potentially high cost.

Put Employee Recognition Programs in Place

Leading companies make quality visible by recognizing employees who demonstrate a commitment to quality in performing their everyday duties. The best of the best have put programs in place that enable employees to nominate their co-workers for outstanding performance as well. By incorporating quality into the evaluation process, setting individual targets and making those part of the standard performance review process; management sends a clear message that reinforces the culture of quality throughout the organization.

Empower Your Employees

Finally, companies that successfully foster a culture of quality empower their employees. In their words and actions, company leaders communicate that quality is everyone’s job; and that if an employee identifies a potential concern, they are encouraged to take action to rectify the situation. In a quality culture, it becomes easier to call attention to a problem than to sweep it under the rug.

Employee empowerment also means putting tools & technology in place that removes friction from the quality management process; making it faster and easier to follow important processes. At the same time, such tools & technologies enable better processes, more thorough documentation, and improved workflows throughout the organization.

If you are seeking to foster a culture of quality in your organization, we would love to talk. Contact us today to discuss your situation and learn how Intellect QMS can help.

Topics: quality quality processes quality culture employee empowerment quality standards
6 min read

The 5 Most Common Problems with Your CAPA Process

By Paul Dionne on Wed, Dec 30, 2020 @ 01:19 PM

A well-defined corrective and preventive action (CAPA) process is intended to identify problems, understand root causes, resolve issues, and take corrective action to prevent the recurrence of those problems. While the results are well worth the effort, designing and implementing a good CAPA process comes with some challenges. Here are some of the most common problems we see when companies are struggling with their CAPA processes. 

Topics: Compliance Quality Management Software Quality Management System CAPA QMS Corrective Action Preventive Action quality quality processes eqms software qms 4.0 problem qms software qms system
8 min read

An Almost Paperless Approach to Quality Management

By Peter Hargittay on Thu, Dec 10, 2020 @ 01:25 PM

Paper has forever been the universal proof of compliance 

Topics: Paperless Office Compliance Paperless Document Control Quality Management Software Quality Management System quality quality data digital document management
14 min read

Evaluating Total Cost of Ownership for Quality Management System Software

By Paul Dionne on Wed, Nov 25, 2020 @ 12:34 PM

 Comparing software packages is hard. 

Topics: Quality Management Software Quality Management System QMS quality eqms on-premise hosting Cloud based hosting total cost of ownership professional services
7 min read

Build or Buy? How to Buy QMS Software That Meets All Your Needs

By Peter Hargittay on Fri, Aug 28, 2020 @ 02:18 PM

The build vs. buy dilemma isn't new to businesses considering investing in a quality management system. After all, they often have very specific needs from their QMS solutions (depending on the regulations that apply to them, their desired process automation maturity and manufacturing velocity, their monitoring and analysis expectations, and their unique documentation and data processes, among dozens of other things).

Topics: Compliance Quality Management Software Quality Management System configurable QMS quality eqms eqms software configurability
2 min read

Why Having a configurable QMS System is a Non-negotiable

By Peter Cutler on Thu, May 23, 2019 @ 06:00 AM

When looking to replace manual processes with an eQMS Software solution, Quality Departments ask one fundamental question:  “Do I want to change my standard operating procedures (SOPs) to fit the software application or do I want to modify the software to meet our unique SOP’s?”

Topics: Quality Management Software Quality Management System QMS quality eqms quality processes tco out of the box solution SOP total cost of ownership eqms software
2 min read

Quality Management Software: Cloud or On-Premises

By Peter Cutler on Fri, May 03, 2019 @ 06:00 AM

 

Topics: Cloud Compliance Quality Management Software Quality Management System QMS quality automated solutions eqms on-premise hosting quality processes Cloud based hosting on-premise solution on-cloud solution