How to ACHIEVE Operational Excellence with CAPA

Posted by Peter Hargittay on Tue, Dec 04, 2018 @ 10:50 AM

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Corrective Actions and Preventive Actions (CAPA) is a critical quality application that is instrumental for achieving operational excellence. CAPA improves product quality and safety, increases customer success, and yet decreases the risks such as product recalls.  With the right CAPA program, you can improve quality and business processes, uncover and solve process and quality problems, and develop new preventative actions to avoid issues in the future.

But how do you achieve operational excellence with CAPA? 

Build CAPA to Fit Your Exact Business Needs

Every business has unique processes and business requirements, and these needs often change as organization develop new products, respond to competitors, and adhere to new standards and regulatory requirements.  An efficient and effective CAPA program will leverage a robust pre-built application built on best practices and be easy to modify.

When CAPA is aligned with quality, compliance and strategic objectives, an organization can achieve harmony across the enterprise, and establish a foundation for operational excellence. The latest trend is quality management is smart quality automation, which goes way beyond traditional QMS software solutions that offer customization and configurability.

The Benefits of CAPA with Smart Quality Automation

Smart quality automation is the next wave in quality management software.  It’s designed to provide smarter quality, hyper-adaptive flexibility, actionable analytics enabling faster decisions, and better products.  Some of the benefits of CAPA with smart quality automation includes:

  • Reduce product recalls
  • Allow for design and engineering changes
  • Lower scrap
  • Reduce accidents
  • Reduce reworks and repair costs
  • Reduce returns and restocking costs
  • Minimize warranty expenses

 

In addition to reducing failure costs from products or services not conforming to requirements and customer needs, smart quality automation will boost your productivity, business agility, and decision making with real-time analytics.

How to Achieve Operational Excellence

Define your company’s quality goals and objectives, and then translate your quality goals into quality requirements.  Automate your quality processes, uncover inefficiencies, and establish new product processes.  Conduct employee training, create transparency, and standardization built around your company’s needs.  Finally, create custom reports for different departments, including an executive dashboard for management.  Operational excellence ensures that you’ll meet compliance, deliver high quality products, and deliver better results for your organization.

The Intellect eQMS Suite is a leader in smart quality automation with a highly agile platform to automate your business processes to match your operational needs today and tomorrow.  Intellect provides a robust pre-built CAPA application that can help you achieve your CAPA goals and objectives faster and easier than ever before.

Learn more about how the power of smart quality automation can help your organization achieve operational excellence.

Tags: operational excellence, CAPA, auditmanagement, employee training

How Employee Training Reduces Nonconformance

Posted by Romeo Elias on Mon, Oct 15, 2018 @ 10:03 AM

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The existence of nonconformance can only mean that something has gone wrong and that a particular set of specifications wasn’t followed. It means that the company’s standard operating procedures (SOP) were not followed, and in a broader term, it means that the requirements set out by ISO 9000 were not met.

When this occurs, it naturally has to be handled. Thankfully, it’s no longer required to document the whole procedure of finding, reporting, and fixing nonconformance issues, so this entire ordeal is a bit easier. But keeping a record of nonconformity and how it was corrected is still necessary.

The things that have to be done to correct the problems can only be done after the problems have occurred. It’s far easier to have measures that will prevent nonconformance issues from appearing altogether.

The easiest way to reduce nonconformance is employee training. Let us explain how to proceed.

The Causes


It’s good to identify the cause first, to find a solution. Whatever the business in question might be, reasons for nonconformity issues can usually be boiled down to the same things:

  • Poor or lack of documentation
  • Poor communication or miscommunication
  • Poor personnel training
  • Poor personnel motivation
  • Dysfunctional operating environment
  • Poor quality or lack of materials
  • Poor quality or lack of tools and equipment

As you can see when taking a better look at the causes, most of them can be, in one way or another, attributed to employee training. Some of them individually are lousy employee training while some others are indirectly or directly connected.

Naturally, it doesn’t mean that you can eliminate nonconformance through employee training, but it indeed is the best way to avoid it in most cases.

How to Achieve the Desired Effects


Proper employee training is vital for several reasons, not only for reducing nonconformance. To achieve quality training, you need to nurture and maintain the knowledge base of your employees and suppliers.

In essence, you need to get all personnel up to speed with several issues: from policies, regulations, SOPs, and many other relevant quality metrics. The baseline is for the achievement of quality, and violations need to stop happening.

It, in turn, can almost eliminate the possibility of nonconformity.

However, achieving quality training is not an easy feat. Plenty of periodic training sessions must be conducted, tests as well, and even awareness programs for all of your personnel, including suppliers. This way you can ensure that everyone in your organization and those connected to it, are on the same page and have the same goal.

The training can also improve motivation of employees through unity. It will enhance communication as well and creates a better operating environment. Also, even documentation can be improved. As we have already said, these are some of the most common causes of nonconformity. They practically eliminate with the improvement of employee training, which will reduce dissent.

Dealing with nonconformity and other quality issues is best achieved through a Quality Management System. Intellect offers an out-of-the-box solution through its eQMS platform that already incorporates workflow in several modules like CAPA, Doc Control, and more.  

Tags: employee training, nonconformance, Training