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5 min read

How Does  Culture of Quality Impact Profitability?

By Romeo Elias on Mon, Apr 19, 2021 @ 10:16 AM

We’ve written a lot recently about the importance of a culture of quality, including how to promote a healthy quality-oriented culturestreamlining operations, and injecting a spirit of fun and teamwork into your quality programs. All these things contribute to a stronger sense of shared purpose and a positive vision for your organization. Quality programs have a much more tangible impact as well, though. Company with the quality programs save money, benefit from increased sales, and enjoy lower employee turnover rates. In other words, a culture of quality is good for the bottom line. 

Topics: quality culture customer satisfaction Customer Retention higher revenue profit profitability minimizing costs
5 min read

Customer Service Oriented & Very Responsive: Intellect as Perceived by Customers

By Ryhana Fadous on Wed, Apr 14, 2021 @ 11:00 AM

 "What I like the most about Intellect is their customer service skills. From the get go, they have been very approachable, very responsive.  No matter how we harassed they were right there with us holding our hands. So, Intellect gave us great personal service. said Frances W., Manager of Administration Facilities, HOC and ISO at an Environmental Authority in the Caribbeanin a review on G2 website after dealing with Intellect.  Frances also stated that the EQMS offered by Intellect is very user-friendly. She also had a recommendation for others considering Intellect. Watch the full video review to know what recommendation she made. 

Topics: QMS customer satisfaction Responsiveness customer review
6 min read

The Benefits of Everyone Being Aligned on Quality

By Peter Hargittay on Thu, Apr 08, 2021 @ 04:33 PM

A good business leader strives to run an organization in which everyone shares a common vision, understands the role they play in achieving that vision, and aims for continuous improvement. When everyone is pulling in the same direction, things just seem to click. 

Topics: quality quality culture operational efficiency higher profitability customer satisfaction benefits
5 min read

The True Value of Healthy Quality Culture: How it can help Streamline Everyday Operations

By Paul Dionne on Fri, Apr 02, 2021 @ 04:34 PM

Quality managers are well aware of the fact that QMS programs generate value for the organizations in which they are implemented; but there is an enormous difference between simply having quality programs in place and actually building a culture of quality. The latter takes considerable time and effort, but it yields very real dividends in terms of cost savings, customer loyalty, employee satisfaction, and more. 

Topics: quality culture cost saving customer satisfaction streamline