quality

For businesses to keep up with the competition and respond to the change in consumer demand, they need to let go of...

An effective quality management system is about defining standards to meet your customers’ expectations, establishing...

In the November 2003 issue of Harvard business review, Jonathan Gosling and Henry Mintzberg wrote about the “The 5...

Developing a positive organizational culture can be a daunting undertaking. Culture is one of those things that can be...

Managing workflow in any business or industry can be like trying to tame an octopus with its many tentacles,...

Paper has forever been the universal proof of compliance.  

Paper has powered legally-binding documents. Both...

Legendary quality guru W. Edwards Deming famously said that "Quality is everyone's responsibility." True as that may be,

A good business leader strives to run an organization in which everyone shares a common vision, understands the role...

Everybody loves the idea of quality; but when it comes to quality programs, some people are not quite so enthusiastic. ...

Operating a business in a government-regulated environment carries a high expectation of compliance and strict...