Paul Dionne

The Oil & Gas Industry has, for decades, strived to secure an environment where innovation and technology are possible,...

At the heart of every business lies the question “How could we do things better than they have been done in the past?”...

Intuitively, we all understand that there is a continuum of maturity in quality management practices that ranges from...

Every good organization strives to deliver goods and services that meet or exceed their customers’ expectations....

In virtually any undertaking, it helps to begin with a formula for success. If you’re opening a McDonald’s restaurant,...

Quality management is about more than just having the right processes and policies in place. It’s also about giving...

No leader will say “I run my team through fear,” and no one will have the guts to tell them they are! They have no idea...

A lot of companies talk about quality, but they don’t all necessarily mean what they say. Back in the 1980s, the Ford...

We are living in a world that is connected through technology. If we lose this connection, we tend to lose a lot,...