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Paul Dionne

Paul Dionne


Recent posts by Paul Dionne

5 min read

The True Value of Healthy Quality Culture: How it can help Streamline Everyday Operations

By Paul Dionne on Fri, Apr 02, 2021 @ 04:34 PM

Quality managers are well aware of the fact that QMS programs generate value for the organizations in which they are implemented; but there is an enormous difference between simply having quality programs in place and actually building a culture of quality. The latter takes considerable time and effort, but it yields very real dividends in terms of cost savings, customer loyalty, employee satisfaction, and more. 

Topics: quality culture cost saving customer satisfaction streamline
7 min read

The Value of Reporting & Transparency

By Paul Dionne on Wed, Mar 24, 2021 @ 12:30 PM

We all know that quality is important, but quality initiatives sometimes carry less weight for others in your organization, especially if the resulting benefits are not visible to them on a regular basis. Effective reports help to communicate and establish the value of quality management activities. Just as importantly, reporting supports accountability by providing a visibility to the things that might not be working so well. That, in turn, can provide the basis for course corrections that ultimately help the organization to achieve its business objectives. 

Topics: Compliance transparency reporting communication quality management
6 min read

Go Beyond Compliance: Focus on Productivity

By Paul Dionne on Wed, Mar 17, 2021 @ 11:00 AM

We have all encountered people at one time or another who regard quality management as being far too bureaucratic, – dominated by unnecessary processes and excessive documentation requirements. In many organizations, unfortunately, this attitude is the norm. That usually happens when top leaders within the company are not fully committed to quality management programs.  

Topics: Compliance Quality Management Software Quality Management System QMS quality standards productivity
6 min read

What Is Quality, and How Can You Infuse it Into Everything You Do?

By Paul Dionne on Thu, Feb 18, 2021 @ 03:40 PM

Everybody loves the idea of quality; but when it comes to quality programssome people are not quite so enthusiasticThat’s a tragedy, given the fact that consistent and pervasive quality programs invariably produce positive results, yielding higher profits and increased customer satisfactionWhen quality programs are poorly understood throughout an organization, though, they may be regarded as too restrictive and excessively focused on rule-followingcompliance, and seemingly meaningless processes. 

Topics: Quality Management Software Quality Management System quality quality challeneges quality processes quality culture quality standards online collaboration structure
6 min read

The 5 Most Common Problems with Your CAPA Process

By Paul Dionne on Wed, Dec 30, 2020 @ 01:19 PM

A well-defined corrective and preventive action (CAPA) process is intended to identify problems, understand root causes, resolve issues, and take corrective action to prevent the recurrence of those problems. While the results are well worth the effort, designing and implementing a good CAPA process comes with some challenges. Here are some of the most common problems we see when companies are struggling with their CAPA processes. 

Topics: Compliance Quality Management Software Quality Management System CAPA QMS Corrective Action Preventive Action quality quality processes eqms software qms 4.0 problem qms software qms system
14 min read

Evaluating Total Cost of Ownership for Quality Management System Software

By Paul Dionne on Wed, Nov 25, 2020 @ 12:34 PM

 Comparing software packages is hard. 

Topics: Quality Management Software Quality Management System QMS quality eqms on-premise hosting Cloud based hosting total cost of ownership professional services