CUSTOMER COMPLAINTS

Improve Customer Success and Retention While Ensuring Compliance

INTELLECT complaints management software

Improve Customer Success and Retention

A customer complaints management system is critical for driving customer success and retention, reducing audit times, ensuring compliance with industry regulations, and avoiding potential product liability lawsuits. Intellect’s Customer Complaints Management Software applications are designed to automate and streamline customer complaints management to improve product quality and safety, lower audit time and product recalls, decrease risk, and ensure FDA and ISO compliance.

Intellect Benefits

Track the intake of customer complaints through investigations, CAPAs, and effectiveness checks to minimize the risk of product and regulatory issues
Enable continuous improvement with an easy-use-solution that works on any device, including mobile devices that require offline capabilities
Centralize record incidents, facilitate investigations, report results, close cases and communicate with customers
Communicate with customers to acknowledge, track, and then implement any requirements, and improve product quality, reduce product recalls, ensure compliance

Intellect Business Process Management Platform Dashboard

Intellect Business Process Management BPM Software Workflow Process Example

Configure to your needs

Most organizations operate with unique processes that are difficult for point solutions to address. A customer complaints management system must facilitate regulatory compliance and yet adapt and address unique requirements to positively impact operations. A highly configurable system enables organizations to enable continuous improvement that improves product quality and customer success. Go beyond compliance by leveraging a configurable customer complaint management system designed for your organization.

notifications

An automated customer complaint management system can be set-up to automatically alert FDA and global regulatory agencies about nonconformances. In the case of medical device and drugs, complaints about death, serious injuries and adverse reactions that come into a complaint management system must be reported as required. 21 CFR Part 820.198 and 21 CFR Part 606.170 require a formal complaint handling process, which can be facilitated by Intellect.

Intellect BPM Platform Business App Integration

Intellect Business Process Management Mobile BPM Business Applications

ISO Certification

Customer complaints are equally important for ISO certified companies. Globalization has impacted ISO compliance as several standards have been adopted by most countries. However, manufacturers face increasing complexity as countries often adjust requirements to their unique requirements. The ISO 9000 series is a good example of a standard with multiple levels of certification and often with each standard requiring unique process needs by each country. A customizable customer complaints management system that can be easily modified to address new standard nuisances around the world can help manufacturers maintain ISO compliance.

mobile apps

Business today requires an easy-to-use solution that works on any device, including mobile devices with offline capabilities, to record incidents, facilitate investigations, report results, close cases, and communicate with customers. Intellect offers native mobile apps available on the App Store and Google Play Store that can be downloaded as an Intellect app or as a custom branded mobile app. Custom branded mobile apps come with a custom app icon, app name, logo, splash image, and custom mobile releases. Custom branded apps can improve the branding of your app and it allows you to set various settings according to your company’s specific preferences.

Intellect SaaS BPM Workflow Management Productivity

versatility

Quality, compliance, safety, risk, efficiency, and costs are impacted in addition to poor customer communication without a proper Customer Complaints Management software system in place. Intellect QMS includes change management, automation, version control, and workflows to communicate, acknowledge, track, and then implement any requirements. Our solution increases customer success, improves product quality and safety, reduces product recalls and ensures compliance. The ability to integrate with over 500 systems and highly customizable workflows provides unlimited versatility.

Intellect 8 Platform Worlfow Management Adaptability

Give Intellect a try today and see what it can do for your business.

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