Intellect | Blog | Measuring a Culture of Quality within Organizations

Culture within organizations requires management involvement and constant follow up. It must be measured and planned to ensure that a quality one is being implemented. Organizational culture can be assessed through various ways that are mainly based on surveys. Before we look at these measurement methods, it is important to understand that a culture within organizations is the rules of how things get done. It can be defined as the “personality” of the company that identifies how employees and stakeholders see it. Ultimately, company culture has everything to do with how employees, prospective employees, customers, and everyone perceive your organization and what makes it unique. So, how to ensure that your organizational culture is a culture of quality?

You Can Measure Culture within Organizations

Having a quality culture has a positive impact on organizations’ overall performance. It motivates employees to be more productive. It also improves retention rates and helps in attracting talents that can be an added value to your company. So, how do you measure a culture of quality within your organizations to ensure you are reaping all the benefits it has to offer? We are going to highlight the most common methods that are easy to implement on one hand and that provide effective results and insights on the other.

1- Engagement Surveys

This survey is implemented to understand how engaged employees are at the workplace. It goes beyond employees’ satisfaction. It mainly measures employees’ motivation. An engagement survey will allow you to measure that your employees are fully bought into the company values and are willing to go that extra mile. Which is great, given we know that an engaged employee is four times more likely to go the extra mile than a disengaged employee.

2- Culture Surveys

This survey helps in assessing how your employees perceive the organization’s values and practices. Culture surveys ask questions related to employees’ observations of overall behavior within the business. It does not include questions related to individual’s personal feelings, which makes it different from the engagement survey. The results and findings of this kind of surveys support organizations in assessing the current patterns of behaviors and doing the necessary transition to align with the strategic goals when needed.

3- Climate Surveys

Climate surveys provide leaders with an indication of the views, attitudes, and sentiments of those who work in their teams and functions. It also provides employees with an opportunity to channel their opinions and thoughts via an official route, ultimately allowing them to feel heard. Climate surveys provide a baseline of data that supports the organization better to understand the need of their employees.

4- Pulse Check

Pulse surveys are becoming increasingly popular, they are somehow like employee engagement surveys. The difference is in the frequency of when they are conducted, and they always measure the same elements to provide you with a trending analysis. The employee pulse check provides leaders with a ‘pulse’ on the engagement within their organization or team.

Organizational success requires monitoring of the culture within it. Measuring your companies’ culture and assessing whether it is quality one or not, is a must. Because it will provide insights and data on how to maintain a positive work environment and a healthy corporate culture.