Interneer Selected by Los Angeles Firemen’s Credit Union to Streamline and Automate
Member Services and Online Banking
Los Angeles Firemen’s Credit Union (LAFCU) selected Interneer Intellect 7 to streamline and automate member services and online banking, resulting in an improved customer experience, greater operational efficiency, and audit compliance.
“LAFCU is committed to providing its members with exceptional financial products and services, along with quality service,” said Chris Condon, Director of Information Technology at Los Angeles Firemen’s Credit Union. “Superior service and Member Satisfaction are more than goals; it is our mission! We wanted to provide our members with unique self-service opportunities through our Online Banking, expedited fulfillment of their requests, and at the same time enhance the collaboration and efficiency between the front line staff and back office operations.”
Interneer Intellect 7 will automate nearly 100 different operational tasks and processes at LAFCU, resulting in streamlined operations, a reduction in human errors in a manual process, saving time, lowering costs, and increasing employee productivity.