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Interneer Selected by Los Angeles Firemen’s Credit Union to Streamline and Automate
Member Services and Online Banking

Los Angeles Firemen’s Credit Union (LAFCU) selected Interneer Intellect 7 to streamline and automate member services and online banking, resulting in an improved customer experience, greater operational efficiency, and audit compliance.

“LAFCU is committed to providing its members with exceptional financial products and services, along with quality service,” said Chris Condon, Director of Information Technology at Los Angeles Firemen’s Credit Union. “Superior service and Member Satisfaction are more than goals; it is our mission!  We wanted to provide our members with unique self-service opportunities through our Online Banking, expedited fulfillment of their requests, and at the same time enhance the collaboration and efficiency between the front line staff and back office operations.” 

Interneer Intellect 7 will automate nearly 100 different operational tasks and processes at LAFCU, resulting in streamlined operations, a reduction in human errors in a manual process, saving time, lowering costs, and increasing employee productivity.

Easy, Flexible and Mobile!

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Every level of staff and every role will use the software routinely, from making requests to take vacation time to processing transactions for a member. Members at LAFCU will be able to select from a list of “additional services” not commonly found as an online banking feature, such as requesting service online versus having to call the credit union or visit a branch. 

LAFCU also benefits from a reduction of errors from manual processes, and now enjoys an audit trail for compliance purposes, in addition to automatic approval routing to managers for high risk requests.  All items and processes can be easily tracked and new processes can be easily created in the system, saving time and reducing costs that can be passed on to members.  New mobile applications planned for the future will only help to improve the customer experience for both employees and members of the credit union.