quality-culture

Quality management creates competitive advantage. Quality distinguishes a company’s products and services from that of...

Virtually every organization has a unique set of key performance indicators (KPIs) based its strategic objectives and...

The word "quality" often comes with many negative connotations. "It's too complicated." "It's too cumbersome." "It's...

No leader will say “I run my team through fear,” and no one will have the guts to tell them they are! They have no idea...

Even though quality management is a well-established body of practice, it often still feels like it’s more art than...

The business world is replete with leadership development programs, strategic visioning processes, and formal...

Culture within organizations requires management involvement and constant follow up. It must be measured and planned to...

Most companies begin their journey to superior quality with a formal quality management program of some kind or...

Quality managers often shoulder all the responsibility for implementing a culture of quality within organizations. Not...