Legendary quality guru W. Edwards Deming famously said that "Quality is everyone's responsibility." True as that may be, it can easily be misunderstood. If we take Deming’s quote on as a standalone statement, we run the risk of falling into the old “everybody, somebody, nobody” trap. Interestingly, Deming is also quoted as saying that “Quality starts in the boardroom;” that is, that ultimate responsibility for quality rests with management.
7 min read
7 min read
If you are reading this blog, then you probably already understand why a culture of quality matters so much. Quality programs are better for the bottom line and result in higher levels of customer satisfaction. Even more importantly, quality management practices help to safeguard the health and well-being of workers, customers, and the general public.
6 min read
Everybody loves the idea of quality; but when it comes to quality programs, some people are not quite so enthusiastic. That’s a tragedy, given the fact that consistent and pervasive quality programs invariably produce positive results, yielding higher profits and increased customer satisfaction. When quality programs are poorly understood throughout an organization, though, they may be regarded as too restrictive and excessively focused on rule-following, compliance, and seemingly meaningless processes.
3 min read
For many companies in FDA regulated industries, including pharmaceuticals, medical devices, labs and life sciences, compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a critical requirement.
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2 min read
Pharmaceutical companies have seen several new trends emerge as a result of COVID-19, however, four top trends standout among the rest. To meet current challenges and to stay ahead, pharmaceutical companies are focused on enabling business agility, operational resilience, risk mitigation, and utilizing a remote and distributed workforce.
3 min read
Remember that time you were working from home and needed an employee to send you a file? Only they had to dust off a fax machine in order to send it, because it was a physical file. You know, the kind that’s stored in a file cabinet.