Everybody loves the idea of quality; but when it comes to quality programs, some people are not quite so enthusiastic. That’s a tragedy, given the fact that consistent and pervasive quality programs invariably produce positive results, yielding higher profits and increased customer satisfaction. When quality programs are poorly understood throughout an organization, though, they may be regarded as too restrictive and excessively focused on rule-following, compliance, and seemingly meaningless processes.
6 min read
What Is Quality, and How Can You Infuse it Into Everything You Do?
By Paul Dionne on Thu, Feb 18, 2021 @ 03:40 PM