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customer-complaints

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8 min read

Complaint Management:  Customer  Retention or Customer  Churn?

“The customer is always right”, this famous saying by Harry Gordon Selfridge sums up the importance of customer success 

4 min read

COVID-19's Impact on Quality Management

 

 

From a manufacturing company with a tier 1 supplier in a city that turned into a hotspot to one that had to move...

3 min read

Managed Workflow Equals Quality

Managing workflow in any business or industry can be like trying to tame an octopus with its many tentacles,...

3 min read

Are You still customizing your QMS by modifying source code?

It is surprising how many companies today are solving their need to customize their Quality Management Software by...