Ask any business executive whether quality is important, and you’re likely to get a very quick response: “Absolutely, it’s one of our top priorities.” But the true measure of management’s commitment to quality rests upon their action, not their words. To be sure, the words are still very important; building a culture of quality requires top leaders to consistently articulate its position as a top priority for the organization. But those words must be combined with the right actions to drive a crystal-clear awareness that quality should drive people’s behaviors and decisions in the workplace every day. 

Change is always difficult, whether for organizations or individuals. In the 21st century, we are living in a world of frequent changes that is ruled by technological advancement. If we want to ensure our business’ continuity and success, we have no choice but to adapt and adopt.  Adapting to the changing business environment in this complex and competitive world is crucial for business survival and cannot be neglected. The year 2020 was a big proof of the sudden changes that can occur, not only on the local level but globally.  

We all know that quality is important, but quality initiatives sometimes carry less weight for others in your organization, especially if the resulting benefits are not visible to them on a regular basis. Effective reports help to communicate and establish the value of quality management activities. Just as importantly, reporting supports accountability by providing a visibility to the things that might not be working so well. That, in turn, can provide the basis for course corrections that ultimately help the organization to achieve its business objectives.