Most companies begin their journey to superior quality with a formal quality management program of some kind or...

For businesses to keep up with the competition and respond to the change in consumer demand, they need to let go of...

Change is always difficult, whether for organizations or individuals. In the 21st century, we are living in a world of...

An effective quality management system is about defining standards to meet your customers’ expectations, establishing...

In the November 2003 issue of Harvard business review, Jonathan Gosling and Henry Mintzberg wrote about the “The 5...

We have all encountered people at one time or another who regard quality management as being far too bureaucratic, –...

Developing a positive organizational culture can be a daunting undertaking. Culture is one of those things that can be...

A lot of companies talk about quality, but they don’t all necessarily mean what they say. Back in the 1980s, the Ford...

If you are reading this blog, then you probably already understand why a culture of quality matters so much. Quality...

A Corrective and Preventative Action (CAPA) must present a solution to the issue from which the CAPA is generated, or...