ISO 9001 is perhaps the most recognizable “brand” among the published standards defined by the International...

In virtually any undertaking, it helps to begin with a formula for success. If you’re opening a McDonald’s restaurant,...

A good quality management system (QMS) provides a valuable framework around which your organization can build...

Even though quality management is a well-established body of practice, it often still feels like it’s more art than...

“A culture of quality is one in which everybody in the organization, not just the quality controllers, is responsible...

Safety Culture is not built through having a couple of signs in your workplace warning workers about loud noises. It is...

“Don´t hesitate, innovate!""Regulation: Don´t hesitate, innovate!" was the slogan at this year’s MedtecSUMMIT in...

All companies, regardless of industry, are responsible for ensuring that their policies and processes are...

In 1993, Peter Senge popularized the concept of a “learning organization” in his bestselling book, The Fifth Discipline...

Most companies begin their journey to superior quality with a formal quality management program of some kind or...

For businesses to keep up with the competition and respond to the change in consumer demand, they need to let go of...

Change is always difficult, whether for organizations or individuals. In the 21st century, we are living in a world of...

An effective quality management system is about defining standards to meet your customers’ expectations, establishing...

In the November 2003 issue of Harvard business review, Jonathan Gosling and Henry Mintzberg wrote about the “The 5...

We have all encountered people at one time or another who regard quality management as being far too bureaucratic, –...

Developing a positive organizational culture can be a daunting undertaking. Culture is one of those things that can be...

A lot of companies talk about quality, but they don’t all necessarily mean what they say. Back in the 1980s, the Ford...

If you are reading this blog, then you probably already understand why a culture of quality matters so much. Quality...

A Corrective and Preventative Action (CAPA) must present a solution to the issue from which the CAPA is generated, or...

Ask any business executive whether quality is important, and you’re likely to get a very quick response: “Absolutely,...

For most people, organizational culture is a somewhat ethereal topic. Everyone knows that it’s important, – but it can...

Striving for Operational Excellence is nothing new to both leaders and followers in the food industry. Still, given...

Quality managers are well aware of the fact that QMS programs generate value for the organizations in which they are...

The business world is replete with leadership development programs, strategic visioning processes, and formal...

The U.S. Food and Drug Administration (FDA) is authorized to perform random inspections and audits, and these...

Leadership shows up in different ways, with various personality types bringing different strengths and characteristics...

Building a strong organizational culture is a long-term proposition. It requires a steady stream of words and actions...

Managing workflow in any business or industry can be like trying to tame an octopus with its many tentacles,...

Let’s face it: Compliance is complicated, and it’s probably one of the least appealing items on your plate. Still,...

We are living in a world that is connected through technology. If we lose this connection, we tend to lose a lot,...

Quality management creates competitive advantage. Quality distinguishes a company’s products and services from that of...

Intuitively, we all understand that there is a continuum of maturity in quality management practices that ranges from...

One of our favorite quotes comes from legendary organizational culture guru Edgar Schein, who asserts that “The only...

Most mid-size and larger companies have already implemented compliance software, but it’s not uncommon for others to...

A culture of quality doesn’t happen by accident.  If it’s really a priority for your organization, then leaders...

Every company needs staff members who perform at high levels – people who embody that esprit de corps which seems to...

A strong culture of quality is driven from the very top of an organization. When upper management is clear about...

Paper has forever been the universal proof of compliance.  

Paper has powered legally-binding documents. Both...

The past two years have brought about unprecedented changes that have transformed the way business leaders think about...

Culture within organizations requires management involvement and constant follow up. It must be measured and planned to...

We often hear people talking about the trade-off between quality and quantity. I remember having this conversation with...

Legendary quality guru W. Edwards Deming famously said that "Quality is everyone's responsibility." True as that may be,

Legendary quality guru W. Edwards Deming famously quipped “In God we trust, all others must bring data.” Quality...

While the COVID-19 pandemic appears to be waning, the crisis prompted several changes in business practices throughout...

A good business leader strives to run an organization in which everyone shares a common vision, understands the role...

Quality managers often shoulder all the responsibility for implementing a culture of quality within organizations. Not...

We’ve written a lot recently about the importance of a culture of quality, including how to promote a healthy...

Your company is committed to building a quality culture. You’ve hired the right people, said all the right things, and...

From a manufacturing company with a tier 1 supplier in a city that turned into a hotspot to one that had to move...

No leader will say “I run my team through fear,” and no one will have the guts to tell them they are! They have no idea...

Everybody loves the idea of quality; but when it comes to quality programs, some people are not quite so enthusiastic. ...

We had the pleasure to work with one of the largest food safety and quality services providers in the world. The...

The word "quality" often comes with many negative connotations. "It's too complicated." "It's too cumbersome." "It's...

For compliance managers in any industry, it’s imperative to provide tools and practices for a company-wide...

Operating a business in a government-regulated environment carries a high expectation of compliance and strict...

As we have discussed elsewhere, building a positive workplace culture is a long-term commitment. It requires constant...

At one time or another, most of us have heard a friend or colleague complain that their heart just isn’t in their work...

5 Steps to Defining a True Culture of Quality In his seminal book Organizational Culture and Leadership, Edgar H....

In manufacturing industries, there are few things as important as staying compliant with ISO standards and FDA...

With the advancement of technology, more and more businesses are opting to undergo a digital transformation. It’s...

What business doesn’t want to speed up decision-making, assure quality, and improve collaboration thanks to enhanced...