For most people, organizational culture is a somewhat ethereal topic. Everyone knows that it’s important, – but it can...

As we have discussed elsewhere, building a positive workplace culture is a long-term commitment. It requires constant...

Organizations always strive for customer satisfaction, because this latter turns respectively into customer loyalty,...

We often hear people talking about the trade-off between quality and quantity. I remember having this conversation with...

ISO 9001 is perhaps the most recognizable “brand” among the published standards defined by the International...

The coronavirus pandemic has had a terrible impact across the globe, causing disruptions not only to the healthcare...

In 1993, Peter Senge popularized the concept of a “learning organization” in his bestselling book, The Fifth Discipline...

A culture of quality doesn’t happen by accident.  If it’s really a priority for your organization, then leaders...

At one time or another, most of us have heard a friend or colleague complain that their heart just isn’t in their work...