Paul Dionne

Everybody loves the idea of quality; but when it comes to quality programs, some people are not quite so enthusiastic. ...

At the heart of every business lies the question “How could we do things better than they have been done in the past?”...

We have all encountered people at one time or another who regard quality management as being far too bureaucratic, –...

Developing a positive organizational culture can be a daunting undertaking. Culture is one of those things that can be...