In talking to many customers that are researching a business process management or workflow management solution, I’ve compiled a list in no particular order, of top preferences. I have set price aside as there are vast differences in cost for off-the-shelf solutions and dedicated platforms and SaaS products. Below, I have listed the top 6 requests that most organizations will discuss early on when researching new products.
Recent posts by Chris Fisher
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Many business are considering a workflow management system for their internal processes. The paperwork and emails are no longer manageable and with compliance and competitors to deal with, organizations are at a critical mass point in time, having to automate business processes. So the research begins on Google, and the amount of products is overwhelming. There are enterprise solutions, custom built apps, off-the-shelf software, and just about anything in between. But what is best, and what provides the most effective cost savings?
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For the last several years most companies have concluded the need for a mobile app as a critical mass initiative, not unlike the social media push that made everyone Tweet endlessly in hope of seeing sales spike. In the end, social media has proved to be an excellent tool for customer relationship management and the hype did translate somewhat better than the fear based fodder that forced everyone into Y2K compliance. It’s true that the mobile app craze is great for client relationship management as well and many companies have had noticeable success with mobile apps. Imagine life without the Domino’s Pizza Tracker, Google Street View or Pokémon Go! But what about internal apps for employees who clutch their smart phones and sleep next to them? Couldn’t these appendages be used to make each employee more efficient?
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Because so many businesses are still using paper, faxes, emails, etc. to communicate internally, most departments just think that’s the way it is. It doesn’t cost any extra to do this and it seems to be working just fine! This was true for snail mail 20 years ago - until email showed up. The growing problems businesses are encountering without using a workflow management platform are: failure to meet compliance, no transparency, limited collaboration, lost paperwork, delays, time, etc. And because most of the preceding actions are buried in the salaries of the employees shuffling all this paper around, it goes unnoticed. It’s just business as usual.
Topics: Workflow Process Management
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Most mid-size and larger companies have already implemented compliance software, but it’s not uncommon for others to attempt to keep up with compliance manually or even with paper-based processes. With Sarbanes Oxley and ACA compliance becoming more regulated each year, increased accountability and visibility through all levels of management is mandatory for business. GSA Compliance is as important. For example, if GSA finds an organization in non-compliance, auditors can suspend a contract while they determine debarment. Sarbanes-Oxley is about tracing and tracking information back to source business applications that generated the actual data. Process management, auditing functionality, cost analysis and reporting are required for any compliance based products. Documentation support and records management are other benefits that must be considered for proper compliance in any department.