A recent conversation with analysts from Info Tech Research Group revealed some interesting insights about the pressures facing IT departments at Mid Market companies.
Besides the usual backlog of requests from the business that keeps increasing, they find themselves having to deal with more complex demands that are beyond the internal capabilities of the groups. In addition, the IT skills required are becoming more broader to address the various demands, with less vertical specialization in house.
In addition SaaS tools are disrupting the way IT used to function, as business units are getting on the Cloud directly, bypassing IT, or in many cases, are getting more involved in purchase decision making.
These pressures are causing a shift in IT skills, with companies seeing a rise in business developers, as compared to highly skilled tool developers, and a shift in IT from the business of running technology and infrastructure to the business of managing vendors and being business analysts.
Business Process Management platforms are designed to address these new realities as they can address the backlog of demands on IT due to their rapid development capabilities, they can empower the business with the help of IT, and they are easy to learn and adopt. The next frontier for BPM platforms is Mid Market companies!