Interneer 1st Annual Partner Conference: Support Presentation

Posted by Romeo Elias on Tue, Oct 02, 2012 @ 04:25 PM

How to best leverage support and minimize issues

Lenin Martinez, Customer Support Manager, discussed the best ways to minimize issues and leverage Interneer support.  In his presentation, he reviewed the difference between an urgent versus non-urgent support ticket, the process of submitting support tickets, and the different platform troubleshooting tools Interneer provides to help clients with technical support problems in the platform. 

During the presentation, Lenin also provided an extensive review of the various features in the Help Desk system, including how to setup customer sites, check the status of an issue and download the latest software release and platform documentation.  The presentation concluded with tips on how to maximize Interneer Performance and maintain a stable production environment as partners maintain and upgrade their customers’ sites.

Click here to download the PowerPoint presentation for this session.

Topics: BPM, Workflow, Workflow Process Management