Northgate Case Study
Harrison Lewis, CIO of Northgate Markets, talked about his experiences implementing Interneer Intellect at his organization, the successes, lessons, best practices, and issues encountered.
Northgate Markets was founded in 1980 and is widely known for its 36 retail fresh Mexican grocery stores. Harrison joined the company in October 2011 as CIO where he faced an internal process problem that had been plaguing them for over six years and was not resolved after many prior attempts.
Northgate’s problem related to the tracking of credit shortages and product return requests to buyers. The manual process provided no visibility into a request’s status, no way to see if the request was approved or denied and they were not able to track whether the credit was issued when approved. The result was a great amount of time spent in trying to solve an internal conflict between the stores, buyers, merchandisers, and distribution centers.
In his presentation, Harrison explained how the problem could not wait another year. He began looking for a solution that would address all their internal conflicts. Working with Interneer’s professional services, the company deployed a Store Credit Workflow solution powered by the Interneer Intellect platform. The Intellect Platform allowed store personnel to create requests for damaged products, out of date products, over and under shipments and return requests.
During his presentation, Harrison shared how Interneer helped bring transparency into the entire process, launching the process in just a few weeks across 33 stores, enabling everyone to see status of the requests, and gaining business intelligence on various products.
Harrison closed his presentation by talking about future plans with the platform and shared his thoughts on why the project was successful. Interneer focused on delivering a solution that worked and helped his team through the entire process, from gathering the requirements to implementing and launching the process.