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1 min read

Customer Obsessed

By Romeo Elias on Fri, Jun 17, 2011 @ 10:31 AM

The recent post by Josh Bernoff, Welcome to the Age of the Customer, made some compelling points describing the industrial age we’re in now.  In their report, they assert that companies must be customer obsessed and companies that don’t adapt and change will likely fail.

A customer obsessed company focuses its strategy, its energy, and its budget on processes that enhance knowledge of an engagement with customers, and prioritizes these over maintaining traditional competitive barriers.”

Being customer obsessed and focused has been our mantra at Interneer from the day we founded the company.  In fact our core principles are to provide outstanding customer service that are measured by high responsiveness and taking ownership of our customer’s issues as if they were our own. We act with integrity and commitment, measured by producing high quality work and delivering above and beyond with each project no matter how large or small. Interneer delivers intuitive solutions, measured by customer feedback and adoption all while enjoying and taking pride in our work, which is evident to our customers.

It’s always interesting to read an article that describes what I consider to be common sense and the only way to do business, as the wave of the future.  I hope other companies follow suit!


Romeo Elias

Written by Romeo Elias

Romeo Elias is the President and Chief Executive Officer (CEO) of Intellect, an award winning leader in the SaaS enterprise software industry with a focus on enterprise Quality Management Software and Business Process Management (BPM). Romeo is a visionary executive, thought leader and advocate for business friendly software that requires No Programming and empowers everyone to innovate. Romeo has overseen Intellect's growth from its founding in 2000 to a high growth software company with hundreds of happy customers. Romeo is a patented inventor, entrepreneur advisor, and board member of Intellect. Prior to Intellect, Romeo worked in the consumer electronics space, overseeing the engineering design and development of handheld electronics, and previously was the founder of a web development firm. He received his BS in Mechanical Engineering from the University of California, San Diego and MS in Manufacturing Engineering from UCLA.